Your domain.
Your name, owned by you. Keep the renewal and account details somewhere you can find them.
Domain helpIT for sole traders
IT for a one-person business.
You run the business.
Get a hand with the IT.
You are the accounts department, the sales team and the IT department. When email, a laptop or your website gets in the way, start with the problem you need help with.
One person to message.
The person doing the work.
Help that fits your setup
Occasional support.
Agreed before work starts.
Tell me what is getting in the way. We will agree the work, cost and timing before going ahead.
Keep your business yours
Your domain, email and website stay in your ownership.
Start with what you need
Occasional help and separately agreed products or services.
The everyday things your business relies on.
A shop, a trade or a small office: start with the systems you actually use, and agree what needs attention.
Business email.
An address on your own domain, with access and recovery details that stay with your business.
Business emailYour website.
Choose hosting and agree monitoring, backups and website maintenance separately. A fault still needs investigation and repair.
Hosting and website careYour files.
One laptop holds a lot of your business. Plan a backup and how you would recover the files if it failed.
Backup and recoveryStart with the problem.
Tell me what is happening.
What is affected, what you have tried and where your business is based. Please do not send passwords.
Agree the next step.
Understand the work, cost and timing. If a paid assessment is needed, that is explained first.
Get practical help.
Arrange remote support or a visit, with access and any separate services agreed with you.
A few things you might be wondering.
What would I pay for support?
The rate depends on the work and is explained before it starts. Minimum billing is half an hour, then quarter-hour increments. A five-minute job is billed at the half-hour minimum.
Are hosting and licences included in support time?
No. Hosting is billed yearly on the chosen plan; domain prices depend on the extension and are checked before you buy. Microsoft 365 and Google Workspace licences are passed through at cost, without a mark-up. Migration, maintenance and support work are agreed separately.
How is backup charged?
Backup is a separate product, chosen for the devices and files you need to protect. Computer and server backup have monthly or yearly options; the IDrive 5 TB / 5 PC product is billed yearly. We will explain the product and any setup or recovery work before you decide.
Can you come to my business?
On-site support is available by arrangement within 40 km by road of Tuam. Beyond that, travel is agreed in advance. Availability and the work needed are checked before booking; many issues can be handled remotely.
Do I need a monthly agreement?
No. Ad-hoc support can help with a specific issue. Standard managed support has a five-user billing minimum; smaller businesses can choose that commitment if it fits their needs. Products and separately agreed ongoing services still have their own terms.
You have a business to run.
Tell me where IT is getting in the way. We will work out the next step together.