People come and go.
Who approves access? Who prepares a new device? Plan starter and leaver tasks before they become urgent.
Managed IT support · Small businesses
Your team has work to do. Give IT a clear owner.
The person who “knows a bit about computers” already has another job. Get an agreed plan for the devices, accounts and everyday support your business depends on.
Ongoing support and separately scoped projects, built around your actual setup.
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Small teams are welcome
Standard starts at a five-user billing minimum.
Know what is included
Routine support, with fair use and clear exclusions.
Keep ownership of your systems
Agree access, responsibilities and handover.
When IT sits between everyone’s jobs.
A growing business needs more than a collection of passwords and somebody to call when a laptop fails.
Nobody owns the renewals.
Licences and supplier accounts need an owner, an accurate count and a way to review what is still needed.
Maintenance gets postponed.
Patching, monitoring and backup checks need a routine that continues when the office gets busy.
The next change feels risky.
Office moves, new systems and migrations deserve a separate plan, responsibilities and a handover.
An agreement you can understand.
Choose a service level for the business as a whole. Users, servers, optional modules and third-party costs are identified separately.
Standard managed support.
A practical foundation for the IT you use each day: reactive support and proactive maintenance with a written scope.
- Routine user and device support, subject to fair use
- Monitoring, patching and device management
- Licence administration, backup monitoring and vendor liaison
- Monthly reporting and agreed response commitments
More demanding systems?
Advanced adds direct access, a one-business-hour critical-response commitment, security posture work and planning. It carries its own higher minimum. We will check suitability, scope and delivery arrangements before offering it.
Discuss your requirementsOnly need occasional help?
Ad-hoc support can cover a specific issue without a managed agreement. Migrations, installations and integrations can also be bought as separate projects. A small headcount does not mean you have to go without help.
Find the right option
Understand the estate before the agreement.
Assess what is there.
A paid onboarding assessment reviews devices, accounts, documentation and gaps. Its credit against onboarding is explained in the proposal.
Agree and complete onboarding.
Remedial work, access, tooling and documentation are scoped and quoted. Onboarding is completed before the managed fee starts.
Support, report and review.
The agreement names the service, hours, counts and responsibilities. Review changing needs instead of letting the arrangement drift.
A few things you might be wondering.
We have fewer than five people. Can we use managed support?
Yes, if you choose the five-user Standard billing minimum. For example, a four-user team can be billed as five and have that stated clearly in its agreement. Ad-hoc support remains an alternative.
Does a monthly agreement include every IT project?
No. Routine day-to-day support is covered without an hour cap, subject to fair use and the agreed service. Migrations, new systems, integrations, development and security redesign are scoped separately. Licences, hardware and other third-party costs are also separate.
What do response times mean?
They describe a first meaningful response, not a guaranteed fix. Commitments apply within Monday–Friday, 09:00–18:00, excluding Irish public holidays. The priority and service level determine the target; there is no out-of-hours response commitment.
Can we start with a project rather than a support agreement?
Yes. We can agree a useful first project, such as a Microsoft 365 migration or an access review, without requiring ongoing support. If a managed agreement later makes sense, we will review the setup and any onboarding still needed.
Let’s put a support plan around your business.
Start with your team size, the systems you use and where IT is getting in the way. We’ll explain the options and the next step.
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