Terms & Conditions

1. Scope

These terms apply to IT support services provided by Host Me Ireland (“we”, “us”, “our”), operated by Konrad Walsh, based in County Galway, Ireland. By engaging our services, you agree to these terms.

2. Services

We provide IT support services including, but not limited to: Microsoft 365 and Google Workspace administration, domain and hosting management, Dynamics 365 support, networking, security, server and cloud management, and general device support. Specific services are as described on our website and agreed upon engagement.

3. Engagement & Support

Services are provided on a month-to-month basis unless otherwise agreed in writing. We aim to respond to support requests promptly, including evenings and weekends for urgent issues where possible. Response times are best-effort and not guaranteed unless specified in a separate service level agreement.

4. Payment

Payment terms are agreed per engagement. Monthly support plans are billed in advance. One-off projects are quoted upfront with clear pricing. Invoices are due within 30 days of issue unless otherwise agreed. We reserve the right to suspend services for overdue accounts after reasonable notice.

5. Limitation of Liability

We provide all services with reasonable care and skill. However, IT systems are inherently complex and we cannot guarantee uninterrupted or error-free service. Our total liability for any claim arising from our services is limited to the fees paid by you in the 3 months preceding the claim. We are not liable for indirect, consequential, or incidental damages, including loss of data, revenue, or business opportunities.

We strongly recommend maintaining regular backups of all business data. We can assist with backup solutions as part of our services.

6. Termination

Either party may terminate the engagement with 30 days’ written notice. On termination, we will provide reasonable assistance in transitioning services and return any client data or credentials in our possession. Outstanding invoices remain payable.

7. Intellectual Property

You retain full ownership of your data, systems, and any content you provide to us. Any work product created specifically for you (such as configurations, documentation, or custom setups) becomes your property upon payment. We retain the right to use general knowledge and techniques gained during our engagement.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This includes, but is not limited to, passwords, system configurations, business data, and internal processes. This obligation survives termination of the engagement.

9. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR). Where we process personal data on your behalf, we do so as a data processor and will follow your reasonable instructions.

10. Governing Law

These terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the Irish courts.

11. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised terms.

12. Contact

If you have any questions about these terms, please contact us at info@hostme.ie.