Privacy Policy
Who We Are
hostme.ie is an IT services provider based in Galway, Ireland. We provide IT support, managed IT services, web hosting, WordPress maintenance, and Microsoft 365 administration to small and medium businesses in the west of Ireland.
Data Controller until 31 August 2026: Konrad Walsh, trading as Host Me Ireland.
Data Controller from 1 September 2026: Nathanael Digital Limited, trading as hostme.ie. Registered in Ireland, CRO 823251. Registered office: Dublin Road, Tuam, Co. Galway. Director: Konrad Walsh.
The business is moving from a sole trader to a limited company on 1 September 2026. The same person runs it, the same services continue, and the personal data we already hold about you does not change — what changes is which legal entity is responsible for it. That data transfers to Nathanael Digital Limited on that date. Every right described below applies in full to both entities, and to data transferred between them.
Website: https://hostme.ie
Contact: Email info@hostme.ie, or call, WhatsApp, Telegram or text 089 960 2794.
What Data We Collect
Messages You Send Us
This website has no contact form. When you get in touch by email, phone, WhatsApp, Telegram or SMS, we hold whatever you choose to send — typically your name, the address or number you contacted us from, and the content of your message. If a contact form is ever added to this site, this policy will be updated before it goes live.
Client Portal
If you are a client, your account details (name, email, billing information, service records) are stored in our client portal at clients.hostme.ie, which is powered by WHMCS.
Website Analytics
We use Google Analytics 4 to understand how this website is used: which pages are visited, how long people stay, which site or search sent them, browser and device type, and an approximate location worked out from the IP address.
An earlier version of this policy described this data as anonymous. That was not accurate, and this version corrects it. Google Analytics gives your browser a random identifier and receives your IP address. Neither is your name, but under GDPR both are still personal data, so we treat them as such.
Analytics cookies are only set if you accept them. If you reject cookies, or before you have chosen, no analytics cookies are stored — but the Google tag still loads and sends one measurement request per page to Google containing the page address and your IP address. That request cannot recognise you on a later visit. We describe it here because it happens whether or not you accept.
Contact and CRM tracking
We use HubSpot as our customer relationship manager. If you accept cookies, HubSpot’s tracking script records which pages you view and links them to your contact record if and when you get in touch. This is how we tell whether someone found us through the website, through print, or through a search.
If you reject cookies, HubSpot’s script is not loaded at all — no request leaves your browser for HubSpot, and none of its cookies are set.
Cookies
This website shows a cookie banner on your first visit. Nothing except the cookie listed under Essential below is stored until you press Accept. If you press Reject, only that one cookie is kept, and it exists solely to remember that you said no.
These are the cookies this site actually sets, checked in a browser rather than copied from a template:
| Cookie | Set by | What it does | Expires |
|---|---|---|---|
| wpconsent_preferences | This website (essential) | Remembers your cookie choice so you are not asked again. | 30 days |
| _ga, _ga_56RW73TNZK | Google Analytics (statistics) | Give your browser a random identifier so repeat visits can be counted as one visitor. | 400 days |
| __hstc, hubspotutk | HubSpot (marketing) | Identify your browser to HubSpot across visits and link page views to a contact record. | 180 days |
| __hssc, __hssrc | HubSpot (marketing) | Track the current visit and whether it is a new browser session. | 30 minutes / until you close the browser |
| __cf_bm | Cloudflare, on HubSpot’s domains | Set by HubSpot’s own network to tell automated traffic from real visitors. Only appears if you accept. | 30 minutes |
Changing your mind. You can reopen your cookie choices at any time and accept or reject. Your browser settings can also refuse or delete cookies; removing the essential cookie above simply means you will be asked again on your next visit.
Other third parties contacted by this website
Two things load on every page regardless of your cookie choice. Neither sets a cookie, but both mean your IP address is disclosed to the company serving them, so they are named here rather than left unsaid:
- Google Fonts (fonts.googleapis.com, fonts.gstatic.com) — the typefaces the site is set in.
- unpkg (unpkg.com) — the icon library used in parts of the page.
We are moving both onto our own servers so that no request leaves your browser for them at all. Until that is done, this is an accurate description of what happens.
How We Use Your Data
We use the personal data we collect to:
- Respond to enquiries you send us by email, phone, WhatsApp, Telegram or SMS
- Provide IT support and managed services under our service agreements
- Administer your account on our client portal
- Send you important updates about services you use
- Improve our website based on anonymous analytics data
- Comply with legal and regulatory obligations
We will never sell your personal data to third parties.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your data on the following legal bases:
- Contract performance: Where processing is necessary to deliver services you have contracted us to provide, or to take steps at your request before entering into a contract.
- Legitimate interest: Where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and maintaining the security of our systems — provided these interests do not override your rights.
- Consent: Where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing communications. You can withdraw consent at any time by contacting us.
- Consent, for cookies specifically: Under the ePrivacy Regulations, every cookie on this site other than the essential one named in the Cookies section is stored only after you have accepted it, and you can withdraw that acceptance at any time using the link in that section.
- Legal obligation: Where processing is necessary to comply with a legal obligation.
Data Sharing
We do not sell, trade, or rent your personal data to anyone. We may share your data with the following third-party services, solely for the purposes described in this policy:
- Google (Google Ireland Limited / Google LLC): Website usage data for analytics, and the fonts the site is set in. Data may be transferred outside the EU under Google’s standard contractual clauses. Google’s privacy policy.
- HubSpot (HubSpot, Inc.): Customer relationship management, and — only with your consent — website visit tracking. Our HubSpot account is hosted in the EU. HubSpot’s privacy policy.
- WHMCS: Client account and billing management on our client portal. WHMCS privacy policy.
- Web hosting providers: Your data is stored on servers provided by our hosting partners, who act as data processors on our behalf.
We ensure that any third-party service providers we use are GDPR-compliant or offer adequate data protection safeguards.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions: Retained for up to 12 months after your last enquiry, unless you become a client.
- Client data: Retained for the duration of our business relationship and for up to 6 years after the relationship ends, in line with Irish tax and accounting requirements.
- Analytics and tracking data: Google Analytics records are retained for 14 months and then deleted automatically. The cookies themselves last as long as the table above says; rejecting or clearing them ends the tracking immediately.
You can request deletion of your data at any time (see Your Rights below).
Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to erasure: You can request that we delete your personal data, subject to any legal obligations we may have to retain it.
- Right to restrict processing: You can ask us to limit how we use your data.
- Right to data portability: You can request your data in a structured, commonly used, machine-readable format.
- Right to object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.
To exercise any of these rights, email info@hostme.ie or call 089 960 2794. We will respond to your request within 30 days.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure hosting, encrypted connections (SSL/TLS), and access controls on our systems.
Children’s Data
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
Making a Complaint
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection:
Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Website: www.dataprotection.ie
Phone: +353 (0)1 765 0100 / 1800 437 737
Last updated: 20 August 2026