Who We Are
Host Me Ireland, trading as hostme.ie, is an IT services provider based in Galway, Ireland. We provide IT support, managed IT services, web hosting, WordPress maintenance, and Microsoft 365 administration to small and medium businesses in the west of Ireland.
Data Controller: Konrad Walsh, Host Me Ireland
Website: https://hostme.ie
Contact: You can reach us via email, phone, WhatsApp, Telegram, or SMS. Contact details are available on our website at hostme.ie/contact.
What Data We Collect
Contact Form Submissions
When you use the contact form on our website, we collect your name, email address, phone number, and the content of your message.
Client Portal
If you are a client, your account details (name, email, billing information, service records) are stored in our client portal at clients.hostme.ie, which is powered by WHMCS.
Website Analytics
We use Google Analytics (GA4) to collect anonymous usage data about how visitors interact with our website. This includes pages visited, time spent on site, referring website, browser type, device type, and approximate geographic location. Google Analytics uses cookies to collect this information. No personally identifiable information is collected through analytics.
Cookies
Our website uses cookies for the following purposes:
- Essential cookies: Required for the website to function correctly (e.g., session management).
- Analytics cookies: Used by Google Analytics (GA4) to understand how visitors use our site. These cookies collect anonymous statistical data.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling essential cookies may affect the functionality of our website.
How We Use Your Data
We use the personal data we collect to:
- Respond to your enquiries submitted through our contact form
- Provide IT support and managed services under our service agreements
- Administer your account on our client portal
- Send you important updates about services you use
- Improve our website based on anonymous analytics data
- Comply with legal and regulatory obligations
We will never sell your personal data to third parties.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your data on the following legal bases:
- Contract performance: Where processing is necessary to deliver services you have contracted us to provide, or to take steps at your request before entering into a contract.
- Legitimate interest: Where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and maintaining the security of our systems — provided these interests do not override your rights.
- Consent: Where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing communications. You can withdraw consent at any time by contacting us.
- Legal obligation: Where processing is necessary to comply with a legal obligation.
Data Sharing
We do not sell, trade, or rent your personal data to anyone. We may share your data with the following third-party services, solely for the purposes described in this policy:
- Google Analytics (Google LLC): Anonymous website usage data for analytics purposes. Google’s privacy policy.
- WHMCS: Client account and billing management on our client portal. WHMCS privacy policy.
- Web hosting providers: Your data is stored on servers provided by our hosting partners, who act as data processors on our behalf.
We ensure that any third-party service providers we use are GDPR-compliant or offer adequate data protection safeguards.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions: Retained for up to 12 months after your last enquiry, unless you become a client.
- Client data: Retained for the duration of our business relationship and for up to 6 years after the relationship ends, in line with Irish tax and accounting requirements.
- Analytics data: Google Analytics data is retained for 14 months, after which it is automatically deleted.
You can request deletion of your data at any time (see Your Rights below).
Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to erasure: You can request that we delete your personal data, subject to any legal obligations we may have to retain it.
- Right to restrict processing: You can ask us to limit how we use your data.
- Right to data portability: You can request your data in a structured, commonly used, machine-readable format.
- Right to object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Where processing is based on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the details on our contact page. We will respond to your request within 30 days.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure hosting, encrypted connections (SSL/TLS), and access controls on our systems.
Children’s Data
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
Making a Complaint
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection:
Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Website: www.dataprotection.ie
Phone: +353 (0)1 765 0100 / 1800 437 737
Last updated: 8 April 2026